If you have lodged a support ticket in our online support portal, you should have received a notification advising you of the assigned ticket number.

To find the ticket online: -

• Navigate to http://www.marathonsoftware.com.au/support
• Click the Ticket Search button
• Enter the email address you used to submit the ticket and the assigned ticket number
• Click the Submit button

You will be taken to the ticket details online, showing the full thread.

Some people have reported that when viewing our website, that the right-hand edge is being cut off, and they have to use the horizontal scroll bars to see the items in the right-hand column.

We have noticed this only seems to occur in Google Chrome, and appears to be to do with a default setting in Chrome.

The suggested solution is to click on the little spanner icon in the top tight-hand corner of Chrome, and next to the "Zoom" menu option, click the "-" button and reduce the Zoom to 100%.  You can see the setting in question in the screenshot to the left.

That should resolve the issue.

Note: If you are experiencing the issue in another browser, each browser has a similar setting you should be able to change.

There are three ways that a support ticket can be submitted: -

• Email - send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.
• Website - Navigate to http://www.marathonsoftware.com.au and click the Support tab on the left-hand side of the screen
• Portal - Navigate to http://www.marathonsoftware.com.au/support and click the Submit Ticket button

After several months of evaluation and testing, I am very pleased to announce the introduction of our new online support system, ClientExec.

This platform has been selected to enable us to streamline our support process, and introduce new features to help manage the increasing volume of electronic support requests.