As with every new system, this platform has been subjected to extensive testing, and scrutiny and we are satisfied that it will withstand the stress that we anticipate it will be subjected too.

It should be noted that although the platform is available 24x7, our technicians are only available between the hours of 08:30 - 17:30, Monday to Friday (AEST).

The platform includes the following key features: -

• Issues can be submitted and updated by email
• Unique ticket numbers are assigned
• All events are logged against a ticket
• Ticket history can be viewed online
• Online knowledgebase
• Technician availability (Web hosting only)
• Customers can view their billing (Web Hosting only)
• Orders can be placed online (Web Hosting only)

There are three ways that a support ticket can be submitted: -

• Email - send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.
• Website - Navigate to http://www.marathonsoftware.com.au and click the Support tab on the left-hand side of the screen
• Portal - Navigate to http://www.marathonsoftware.com.au/support and click the Submit Ticket button

Please do NOT combine several issues into one ticket.

After completing any of the three options, the following workflow will be initiated: -

• A unique ticket number will be assigned
• Both you and a technician will get a notification email

To update a ticket, you can: -

• Reply to one of the emails with the assigned ticket number.  The reply and any attachments will automatically be added to the ticket
• Use the Ticket Search option on the portal.  Enter your email address and ticket number, and you will be taken to the ticket

Over the coming months, the knowledgebase will start to get populated organically from solutions to commonly ask questions.

If you have any concerns about the platform, or just simply want to test it out, send us an email.