Support

In order to qualify for technical support, you need to have an active product subscription or be an existing consulting client.

Phone

Grab your phone and call us

Support Desk

Submit a Support Desk ticket

Email

Send us an email

Online Chat

Use our online chat bot

Required Information

At a minimum, you must include the following details with every support request: -

  • Your name
  • Client name
  • Product name
  • Any session logs and/or error messages
We encourage you to ask pre-sales questions BEFORE buying our products.
Technical support requests from people with expired product subscriptions will be ignored.

Business Hours

  • Monday - Friday:
    (Excluding Public Holidays)
    08:30 - 17:30
  • Saturday - Sunday:
    Closed
All times are in Australian Eastern Standard Time (AEST)