In order to qualify for technical support, you need to have an active product subscription or be an existing consulting client.


Grab your phone and call us

Support Desk

Submit a Support Desk ticket


Send us an email

Online Chat

Use our online chat bot

Required Information

At a minimum, you must include the following details with every support request: -

  • Your name
  • Client name
  • Product name
  • Any session logs and/or error messages
We encourage you to ask pre-sales questions BEFORE buying our products.
Technical support requests from people with expired product subscriptions will be ignored.

Business Hours

  • Monday - Friday:
    (Excluding Public Holidays)
    08:30 - 17:30
  • Saturday - Sunday:
All times are in Australian Eastern Standard Time (AEST)